Runbook 05 · 28 scenarios
Apps, scripts and remediations
Assignments, detection, installation, Company Portal, scripts and remediations.
The “start here” text identifies the first control plane and evidence to inspect. It does not replace change approval, safeguarding requirements, backup or a tested rollback route.
Required application never appears
Start hereCheck assignment, group membership, filter and applicability.
Intune applicationsApplication is not visible in Company Portal
Start hereCheck Available assignment, user targeting and Company Portal sign-in.
Intune applicationsInstall and uninstall assignments conflict
Start hereResolve the intended outcome and assignment precedence.
Intune applicationsDetection rule says installed when the app is absent
Start hereCorrect file, registry, MSI or custom detection logic.
Intune applicationsDetection cannot recognise a newer app version
Start hereMake version comparison intentional and test upgrades.
Intune applicationsSilent-install command is wrong
Start hereValidate the exact installer command locally in the correct context.
Intune applicationsApp installs as user but is targeted as system
Start hereCorrect installation behaviour, permissions and profile access.
Intune applications32-bit or 64-bit detection path is wrong
Start hereCorrect architecture and registry or file-system redirection.
Intune applicationsInstaller return code is treated as failure
Start hereMap success, soft-reboot and hard-reboot codes correctly.
Intune applicationsApplication dependency is missing
Start hereConfigure and verify dependencies in the required order.
Intune applicationsSupersedence removes or upgrades the wrong product
Start hereReview replacement and uninstall-previous-version behaviour.
Intune applicationsRequirement rule excludes valid devices
Start hereCheck architecture, OS version, storage and custom requirements.
Intune applicationsApplication content cannot download
Start hereCheck proxy, firewall, Delivery Optimisation and free space.
Intune applicationsApplication installation times out
Start hereCheck installer duration, waiting processes and timeout.
Intune applicationsApplication requires an interactive prompt
Start hereUse a supported unattended package where licensing permits.
Intune applicationsMicrosoft Store application fails or is unavailable
Start hereCheck Store availability, assignment type and installed context.
Intune applicationsMicrosoft 365 Apps deployment fails
Start hereCheck existing MSI Office, architecture, channel, language and disk space.
Intune applicationsCompany Portal is missing or outdated
Start hereDeploy the supported Company Portal version.
Intune applicationsPowerShell script never runs
Start hereCheck join state, assignment, IME service and previous run status.
Intune applicationsPowerShell script ran once but does not run again
Start hereUse Remediations when repeat detection and repair is required.
Intune applicationsScript runs in the wrong user or system context
Start hereCorrect the execution account and permissions.
Intune applications32-bit PowerShell gives incorrect paths or registry results
Start hereSelect the appropriate PowerShell host architecture.
Intune applicationsScript-signature requirement blocks execution
Start hereSign the script or deliberately correct the signature policy.
Intune applicationsScript output is unreadable or fails parsing
Start hereUse supported UTF-8 encoding and predictable output.
Intune applicationsRemediation never launches
Start hereEnsure detection exits 1 when the issue is present.
Intune applicationsRemediation reports success but the problem remains
Start hereAdd a meaningful post-repair verification test.
Intune applicationsOn-demand remediation is unavailable
Start hereCheck licence, RBAC, scope tag and online status.
Intune RBACApplication bug is mistaken for an Intune failure
Start hereSeparate successful deployment from application functionality.
Application supplier