LALITE - SCHOOL IT OUTAGE UPDATE TEMPLATE
https://lalite.org/school-it-guide/templates/outage-update

Use this when several people need the same service information. Keep the technical investigation in its own incident record; the update should help staff decide what to do now.

SERVICE AND UPDATE TIME
Name the affected service and give the time of this update.
[Enter your own accurate record here]

KNOWN IMPACT
Describe the affected school task, locations and checked scope.
[Enter your own accurate record here]

WHAT IS KNOWN
State confirmed facts and what is still being investigated. Avoid speculative causes.
[Enter your own accurate record here]

APPROVED ALTERNATIVE
Give the alternative agreed with the responsible school lead, or explain who is arranging it.
[Enter your own accurate record here]

OWNER AND NEXT UPDATE
Name the accountable role and the next update time, even when a repair estimate is unavailable.
[Enter your own accurate record here]

RECOVERY CONFIRMATION
Explain which checks must pass before staff are told the service has recovered.
[Enter your own accurate record here]

CHECK THE RECORD
- Can a member of staff understand the impact without IT terminology?
- Have uncertain causes stayed labelled as uncertain?
- Is there a next update time?

Free to adapt for your school's internal work. Fictional examples are on the linked website page.