LALITE - SCHOOL IT INCIDENT RECORD TEMPLATE
https://lalite.org/school-it-guide/templates/incident-record

Use this when a fault needs a clear history or will pass to another technician. Start with the effect on the school day, rather than a guessed technical cause.

REFERENCE, TIME AND OWNER
Use the approved ticket reference, the time the fault was reported and the role responsible for the next action.
[Enter your own accurate record here]

IMPACT AND SCOPE
State which rooms, services and tasks are affected, and which checked examples still work.
[Enter your own accurate record here]

OBSERVED EVIDENCE
Copy the exact error and record relevant timestamps. Link to restricted evidence in the approved system.
[Enter your own accurate record here]

CHECKS AND CHANGES
Record each check, its result and any authorised change. Separate observation from interpretation.
[Enter your own accurate record here]

NEXT ACTION AND UPDATE
Give the next check, its owner and a specific update time. Keep unresolved work open.
[Enter your own accurate record here]

OUTCOME, VERIFICATION AND LEARNING
Record the recovery test, confirmation from the affected user and one practical improvement.
[Enter your own accurate record here]

CHECK THE RECORD
- Could another technician continue without repeating your checks?
- Does every open action have an owner and update time?
- Does the recorded outcome describe a real verification test?

Free to adapt for your school's internal work. Fictional examples are on the linked website page.